pesoFrequently Asked Questions
Users new to peso often ask about account setup, payment methods, game categories, welcome offers, security controls, support response times, account limits, and how specific payment providers work on our platform. This FAQ covers the most common questions we receive across all these topics, organized by category so you can find answers quickly.
This page resolves most standard questions about how to register, deposit, withdraw, and use peso. If your question involves a specific game rule, live-dealer table format, or esports market type, you will find answers here. For legal questions about jurisdiction, eligibility, or our terms of service, see our Legal Notice or Terms and Conditions
Read through the relevant section below; if you do not find what you need, contact our support team directly through the peso app. We aim to respond to account questions within a standard window, though response times may vary depending on query complexity.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Games and offersgame categories, welcome incentives, and game rules
- Account control and supportsecurity features, account limits, and support response
We aim to respond to account and technical queries within a standard response window during our support hours. For account-related questions (password reset, account verification, transaction disputes), our team typically replies within hours. For payment-related queries (deposit status, withdrawal processing), we prioritize these and aim to respond quickly to ensure your transaction moves forward. Game rule questions are usually answered within the same time frame. During peak periods (such as Liga 1 matches or the Idul Fitri holiday season) response times may be longer. You can contact support through the peso app at any time; we will respond as soon as we are available.
peso provides several account-control tools to help you manage your account securely. You can change your password at any time in the account settings menu. We offer two-factor authentication (2FA) via SMS to add an extra security layer: when enabled, you must enter a code sent to your registered phone number when logging in from a new device. You can view your full transaction history, including deposits, withdrawals, and game settlement records, in the account dashboard. You can also update your registered email and phone number if needed. If you believe your account has been compromised, contact support immediately and we will suspend it while we investigate.
No. Each person may hold only one active account on peso. We identify duplicate accounts using identity information provided during KYC verification. If we discover multiple accounts registered to the same person, we will close all but one and may forfeit any balance on the duplicate accounts. This policy exists to prevent fraud and ensure fair play for all users. If you have forgotten your password or cannot access your existing account, contact support for help recovering it rather than creating a new account.
Payments and transactions
peso does not charge deposit fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), the full amount you transfer reaches your peso account without deduction. Your bank or payment provider may charge their own fees for the transfer, but peso itself does not add charges. Withdrawal fees also do not apply: when you request a withdrawal, we process it to your chosen payment method without deducting a fee from your balance. The amount you request is the amount you receive, minus any fees your bank may charge on their end. Some payment methods may process withdrawals faster than others depending on their internal systems.
Depositing via e-wallet, mobile banking, or local payment on peso is straightforward. Open the peso app or website, go to the Deposit section, and select your payment method. Enter the amount you wish to deposit and confirm. You will be redirected to the payment app (online payment, e-wallet, or mobile banking) to authorize the transaction. Complete the payment in the app—you may need to enter a PIN or biometric confirmation depending on your app settings. Once authorized, you are redirected back to peso and your balance updates immediately. The funds are available for play right away. If the payment fails for any reason (insufficient balance, network error, or app crash), the amount will not be deducted from your payment account, and you can try again or choose a different payment method.
Games and offers
peso offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger, with real dealers streamed live from our studios. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and other sports. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible from the peso app and web version, with live markets updating in real time during matches and tournaments.
peso offers a welcome incentive for new accounts after you complete KYC verification and make your first deposit. The offer takes the form of account credit or bonus play, subject to terms that apply to the specific offer. The bonus is designed to give you additional funds to explore our games, but it comes with wagering requirements—meaning you must use the bonus in play before you can withdraw it as cash. The terms of any welcome offer are displayed clearly when you claim it, including the wagering requirement, eligible games, and any time limit for using the bonus. We recommend reading the terms carefully before claiming any offer to understand what is required.
Account control and support
If you suspect your account has been compromised, contact our support team immediately through the peso app or support portal. We can suspend your account right away to prevent further activity. Once suspended, you can work with us to review recent transactions, reset your password, and confirm your identity. We will help you re-secure your account and investigate any unauthorized transactions. To prevent unauthorized access in the first place, always use a strong unique password, enable two-factor authentication, and avoid sharing your login details with anyone. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have concerns, our support team can assist you locally.
No. peso is available only in jurisdictions where local law permits online gaming. We do not operate in countries or regions where online wagering is prohibited. When you register, we verify your country of residence. If you are in a jurisdiction where peso is not available, you will not be able to open an account or deposit funds. If you relocate to a restricted jurisdiction after opening an account, we may suspend your account. Users are responsible for verifying that access and use of peso comply with the laws of their own jurisdiction. See our Legal Notice for more details about geographic restrictions.